Empower Your
Global Expansion
with Intelligent Connection
A one-stop B2B growth platform built on the WhatsApp ecosystem to break data silos and achieve efficient, secure, and controllable global customer management.
- 30% Higher Conversion Rate
- Mass Message Sending
- AI Right Under Your Hand
The Foundation of Your Business Growth
Everything you need to reach, convert, and support your global audience in one unified platform.
Communication Reach
Ensure your message lands. Rely on our infrastructure for reliable OTP verification and instant notification delivery worldwide.
Marketing Conversion
Turn leads into loyal customers. Execute precision mass messaging campaigns backed by deep funnel data analysis.
Intelligent Customer Service
Deliver support that scales. Leverage AI-assisted synergy and real-time multi-language translation for global clients.
GeneX Features
Everything you need to reach, convert, and support your global audience in one unified platform.
AI Copilot
GeneX isn’t just a router; it’s an intelligent layer over your communications, designed to optimize costs and enhance service quality automatically.
Your built-in assistant analyzes chat context in real-time to recommend the best response scripts and polish the tone. Agents can simply review, edit, or send the suggested replies with a single click.
“Thanks for reaching out. Your shipment is currently in transit and expected to arrive within 2 business days.”
Real-Time AI Translation
Break language barriers with instant, two-way translation across multiple languages, including English, French, and Indonesian.
Deliver flawless global support without needing multilingual staff. Every conversation stays clear, fast, and natural for both your team and your customers.
Upgrade to WhatsApp Business API with GeneX
Stop relying on a basic messaging app. GeneX helps you setup your official WABA account.
Multi-Agent Teamwork
Ditch the single-device limit. The API lets your entire team manage one WhatsApp number simultaneously, complete with smart chat routing and real-time CRM updates.
Mass Broadcasts & Automations
Break free from standard app restrictions. Securely deliver OTPs, automate notifications, and launch precision marketing campaigns at a massive scale.
Customer Service, Teamwork, and AI QA in One Workspace
Manage official WABA conversations, assign team roles, transfer tickets, and monitor service quality from one centralized support hub.
Unified WABA Inbox
Handle global customer chats, ticket transfers, and private internal notes in one clean workspace.
Smart Team Roles
Organize pre-sales, after-sales, and operators with secure role-based access control.
AI Quality Control
Use Smart QA to score conversations, track response speed, and improve agent performance.
Secure OTP & Instant Automated Notifications
Deliver mission-critical messages instantly. Perfect for banks requiring secure OTP verification, e-commerce platforms sending logistics updates, or businesses triggering automated alerts.
GeneX adapts to your specific business model.
See how we connect enterprises with users across top global scenarios.
Cross-Border E-Commerce
Automate your fulfillment flow with instant order shipping and logistics notifications. Seamlessly convert Facebook Ad traffic directly into WhatsApp product inquiries.
Foreign Trade & B2B
Empower your sales pipeline with intelligent lead mining. Utilize AI-matched scoring to filter, track, and contact high-value international buyers directly.
Member Care & Retention
Build long-term loyalty through automated lifecycle engagement. Easily trigger birthday greetings, product recommendations, and satisfaction surveys.
Travel & Hospitality
Digitally link the entire travel journey. Centralize inquiries, traveler preferences, itinerary updates, and follow-up reminders so teams can improve service efficiency and drive repeat bookings.
Healthcare & Patient Care
Extend care with a full-cycle health support system. Unify patient messaging, automate appointment scheduling, and send timely follow-ups to improve response quality and encourage repeat visits.
Retail & Store Communities
Narrow the distance between stores and customers. Use QR-code diversion, tag classification, personalized promotions, and AI-powered community tools to boost loyalty and repurchase rates.
Clear pricing for
WhatsApp-first teams
Start with the workspace your team needs, then scale seats, channels, AI implementation, and Meta message usage as demand increases.
Starter
Essential WhatsApp communication tools for small teams getting started.
Basic functions for lean operations
- 2 user accounts
- 3 channel accounts
- 6-month data storage
- Standard support
- Basic inbox and contact management
Business
Advanced functions for growing teams that need automation and AI assistance.
Built for scaling customer operations
- 6 user accounts
- 8 channel accounts
- 6-month data storage
- AI Copilot included
- Automation workflows and routing
- Priority support
Enterprise
Comprehensive solution for larger organizations with complex support needs.
For high-volume teams and custom requirements
- 40 user accounts
- 30 channel accounts
- Permanent data storage
- Custom integrations
- Dedicated account manager
- 24/7 customer assist
Start using WhatsApp smarter with GeneX
Connect your official WhatsApp Business account to GeneX and manage support, sales, marketing, automation, and customer conversations from one connected platform.